Process Mapping and Improvement

What is a process?

A process is defined as a series of steps, activities or tasks that transform inputs into outputs.

Defined and understood processes can be reviewed for effectiveness to ensure that:

  • they still meet the requirements
  • remove any unnecessary complexity
  • improve the efficiency of resources utilisation

What is a process map?

A graphical representation of a process. It is a simple and highly effective tool. There is a lot of value in getting people together to gain an understanding of the role that each party plays in the process.

Benefits of process mapping:

  • Great visual tool
  • Help people or the team understand the process or processes
  • It helps identify inefficiencies and opportunities for improvement

Business Process Improvement

Business process improvement (BPI) systematically reviews and optimizes your organisation’s workflows and procedures to increase efficiency, reduce costs, and improve Quality. By identifying bottlenecks, eliminating waste, and streamlining processes. BPI can help you improve customer satisfaction, increase productivity, and reduce errors and rework.
Process mapping, process analysis, process redesign, and process automation are part of BPI. By utilising these techniques and tools, you can gain valuable insights into your business operations and identify areas for improvement.
BPI is a continuous effort to refine and optimize your processes.

BPI Cycle Overview:

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